General Booking Terms and Conditions

VillasPlayaBlanca Limited is a UK limited company renting properties in Lanzarote. The company is an agency acting and taking bookings on behalf of owners of properties in Playa Blanca, Lanzarote.

Please be aware our properties are family properties in residential areas and not suited to parties, young and same sex groups. We reserve the right to cancel any booking which we feel does not fit this family villa holiday criteria. If you have any questions regarding this please do not hesitate to contact us prior to booking.

Please ensure you have read the details on our website of your chosen property in order to familiarise yourself with what is at the property and its location.

Our prices are in GBP. If you are paying in a different currency your card provider will calculate the exchange rate.

If you have provided false information on your booking, for example if the number of people staying in the property exceeding the maximum occupancy, VillasPlayaBlanca will consider the booking as cancelled. You must not allow more people to stay in the property than is expressly authorised. Arrival at the property with more than the agreed number of people may result in a refusal to enter the property. “Infants” in cots are aged 2 or under at the time of your arrival. The property must not be over-occupied.

We reserve the right to amend the pricing of our properties at any time without notice. However, once a booking is confirmed and the deposit or full balance is paid the booking cost will not change, unless the client has made changes agreed to by VillasPlayaBlanca. Changes to bookings, including changing dates, by the client will incur an administration charge

In accordance with the law in Lanzarote, you may be asked for copies of your passport or ID details for the authorities. You agree to provide these details.

We would advise all guests to have comprehensive travel insurance.

We reserve the right to ask for a security deposit, which would be refunded subject to no damage, excessive cleaning, breakages, disturbances in resort and/or any other specific conditions agreed. This is at discretion of the company.

Payment and Cancellation Terms
To secure your booking we require a 25% non-refundable deposit with the balance payable 60 days before your arrival. For bookings within 60 days of your arrival we require full payment to secure your booking. A booking is only considered confirmed when the deposit payment (if the arrival date is greater than 60 days from the time of booking) or full payment (if the date of the booking is within 60 days of the arrival date) is paid.
Cancellations by the client must be by email from the email account used to make the booking. For cancellations greater than 60 days before your arrival day the 25% deposit is retained by VillasPlayaBlanca Limited. For cancellation of between 60 days and 29 days of your arrival then 50% of your total booking cost is refunded, for cancellations of 28 days or less of your arrival day no refunds are issued. We strongly advise all clients to have holiday insurance.

If payment is not made by the client by the due date, VillasPlayaBlanca Limited will consider the booking to having been cancelled by the client.

We do not store credit card details, nor do we share customer details with any 3rd parties.

If cancellation or change in a booking occurs through disaster, technical problems, airport closure, weather conditions, natural disaster or other such events outside of our control, no refunds will be issued.

The information and descriptions supplied are believed to be accurate and are offered in good faith. It may be possible that certain facilities or features may not be available or may have changed by the time of your arrival, should certain facilities not be available the team in resort will do all they can to restore, whilst the property owners reserve the right to amend any facilities or features at the property.

General Use of the Property
By accepting our terms and conditions you agree to take care of the property and its contents during your stay, as well as leaving the property in a good condition on departure. You also agree to not make any unreasonable amount of noise or nuisance to neighbouring properties.

We reserve the right to evict any guests who cause undue disturbance and or damage.

We are unable to accept responsibility for any inconvenience caused by disturbance of any kind from neighbouring properties or buildings including animals and works.

Ensure that any guests do not sit or lounge on any furniture whilst wearing sun cream, for the sun loungers please ensure a towel is used.

Use of the property is for the purpose of a private holiday residence for the agreed number of people only and not for any other purpose whatsoever. You just not sub-let the property, the use is strictly for the agreed people only.