Privacy Policy

1. Who we are

VillasPlayaBlanca Limited acts as the booking agent between the guest and the property owner.

2. Information we collect

We may collect and process personal information including:

  • your name;
  • postal address;
  • email address;
  • telephone number;
  • details of the people travelling with you;
  • booking and accommodation details;
  • arrival and departure information;
  • correspondence between you and Villas Playa Blanca;
  • payment and transaction information;
  • information required to comply with legal guest-registration requirements;
  • information you voluntarily provide regarding your booking or requirements; and
  • technical information relating to your use of our website, such as your IP address, browser type and website usage information.

Where required by Spanish law for guest registration, we may also assist property owners in collecting identification and other information relating to guests staying at a property.

We only collect information that is reasonably necessary for the purposes for which it is being used.

3. How we collect your information

We may receive personal information directly from you when you:

  • make a booking;
  • submit an enquiry through our website;
  • contact us by telephone, email, WhatsApp or another messaging service;
  • correspond with us about an existing or previous booking;
  • subscribe to marketing communications;
  • complete a guest registration form; or
  • otherwise provide information to us.

We may also receive information from third parties where a booking or enquiry is made through a booking platform, travel agent, property owner or other authorised partner.

4. How we use your information

We may use your personal information to:

  • respond to enquiries;
  • process and administer bookings;
  • take or arrange payment;
  • provide information relating to your accommodation;
  • communicate with you before, during and after your stay;
  • provide information to villa owners, property managers or other service providers where necessary to fulfil your booking;
  • help owners comply with Spanish guest-registration and other legal requirements;
  • deal with complaints, queries or disputes;
  • maintain our financial and business records;
  • prevent fraud and protect our business;
  • improve our website and services; and
  • send you marketing communications where we are permitted to do so.

5. Our lawful bases for processing your information

Under data protection legislation, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract – processing is necessary to take steps at your request before entering into a booking contract or to perform our obligations under a booking contract.

Legal obligation – processing is necessary for us to comply with a legal obligation, including applicable financial, tax and guest-registration requirements.

Legitimate interests – processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing our business, responding to enquiries, protecting against fraud and improving our services.

Consent – where required, we may process information on the basis of your consent, for example for certain forms of electronic marketing or website tracking. Where we rely on consent, you may withdraw it at any time.

6. Information about other guests

If you provide us with personal information about another person travelling with you, you should ensure that you have their permission to provide that information to us and that they are aware of this Privacy Policy.

7. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with organisations or individuals involved in providing your holiday or administering your booking, including:

  • the owner of the villa you have booked;
  • local property managers and representatives;
  • cleaning, maintenance or other service providers where necessary;
  • payment processors and banking providers;
  • website, email, booking-system and IT service providers;
  • accountants, professional advisers and insurers;
  • booking platforms or travel partners where relevant; and
  • government, police, tourism or other public authorities where we are legally required to provide information.

We only provide information that is reasonably necessary for the relevant purpose.

8. Guest registration in Spain

Spanish law requires holiday rental owners to collect and submit certain information about guests to the relevant authorities.

Where applicable, we, the owner or the property manager may therefore request information from you and other members of your party for this purpose.

This information is collected and processed where necessary to comply with applicable legal obligations and may be provided to the appropriate Spanish authorities.

9. Payments

Payments are processed through third-party payment providers.

We do not receive or retain your complete payment-card information when a payment is processed by a third-party payment provider. Those providers process information in accordance with their own privacy policies and security procedures.

10. Marketing communications

Where permitted by law, we may contact you with information about VillasPlayaBlanca, our properties, promotions and other information that we think may be of interest to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary in connection with an enquiry, booking or other transaction.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and regulatory requirements.

12. Cookies and website analytics

Our website may use cookies and similar technologies to ensure that the website operates correctly, remember preferences, understand how visitors use the website and, where applicable, measure the effectiveness of advertising.

13. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites.

14. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is restricted to people and organisations who reasonably require access for legitimate business or legal purposes.

15. Your data protection rights

Depending on the circumstances, you may have rights under data protection law including the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information in certain circumstances;
  • ask us to restrict how we use your information;
  • object to certain uses of your personal information;
  • request the transfer of certain information to you or another organisation; and
  • withdraw your consent where we rely upon consent to process your information.

These rights are subject to certain legal limitations and exemptions.

To exercise any of these rights, please contact us at info@villasplayablanca.co.uk.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available from the ICO at ico.org.uk.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.