Frequently asked questions
Everything guests usually ask, from pool heating to check-in times.
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Booking direct means there are no fees added to your holiday – so you get the best possible price. Booking with us at Villas Playa Blanca gives you a much better price than booking on Airbnb or Vrbo.
You can book and pay securely online by card through our booking system, with instant confirmation by email. A 25% deposit secures your dates and the balance is due 60 days before your arrival date (we’ll send you a reminder). For bookings where the arrival date is within 60 days, the full amount is due.
Cancellation terms depend on how far ahead of your stay you cancel. We always recommend taking out travel insurance as soon as you book to cover the unexpected. For cancellations greater than 60 days before your arrival day the 25% deposit is retained. For cancellation of between 60 days and 29 days of your arrival then 50% of your total booking cost is refunded. For cancellations of 28 days or less of your arrival day no refunds are issued.
Check-in is normally from 16:00 and check-out by 10:00, which gives our housekeeping team time to prepare the villa properly. But please do inform us of your flight times as our housekeeping team always do their best to accommodate early flights or late flights.
Yes, you are able to go to the villa and drop off your luggage. The maids may be able to give you a better indication of how long they will be. Please do allow the maids to complete unhindered and watch any wet floors. Don’t forget to let us know your flight times!
You will receive full arrival directions and key collection details on your booking link. In most cases you’ll be given a key safe code to get the keys to access the property and start your holiday.
Lanzarote airport (ACE) is roughly a 35-minute drive from Playa Blanca. Most guests hire a car or pre-book a private transfer – we’re happy to recommend local companies.
Pool heating is included in the winter months in most of our properties but please do take a look at the individual property page.
Yes. Beds are made up on arrival and bath towels are provided. For some properties, pool towels are included. Please do check the individual property page.
All our villas have free Wi-Fi and a TV. Air conditioning varies by property – it’s listed in the amenities on each villa page, so do check if it matters to you.
All properties have a washing machine.
Yes, one travel cot and one highchairs are available on request at no extra charge. Just let us know upon booking so that we can make a note for your stay.
Unfortunately we’re not able to accept pets in any of our properties.
All our villas sit in quiet residential areas within easy reach of amenities. We do list each property’s location on their page so that you can see what’s nearby. A supermarket is typically a few minutes away, with the beach, marina, bars and restaurants a short walk or drive.
You’ll have a local contact number. There are people on hand to help you should you have any problems. If anything isn’t right – a light bulb, the pool, the Wi-Fi – please don’t hesitate to make contact.