Frequently Asked Questions
Please see a few frequently asked questions and answers regarding your villa stay and holiday in general.
Does the price include all bills?
Yes, the price is inclusive of all bills. There are no extras fees to pay.
Can I pay in a different currency?
Yes, you can pay in your own local currency. Your card provider will calculate the exchange rate for you when making the payment.
Will the pool be heated for my stay?
From November to mid May pool heating at all villas will be switched on. For the other months pool heating is not considered necessary due to the ambient temperature.
Are pool towels provided?
Pool towels are only provided at our Casa Maelle and Casa Nydia.
Can we have a travel cot and high chair in the villa?
Yes, please request when booking. One travel cot and one high chair are at no extra cost. An additional travel cot and high chair are £15 in total. Please request and contact us in advance so that they will be in the villa ready for your arrival. For the travel cot please bring your own cot linen.
Can we have a stairgate in the villa?
Yes, please request when booking.
What will the weather be like?
Lanzarote is an all-year round sun destination. It is hard to predict exact temperatures and forecasts as it is a small island in the middle of the Atlantic Ocean. The summers tend to be glorious and not as hot as the Mediterranean summer and the warm winters make Lanzarote the perfect destination for those seeking to escape the cold British winter. For monitoring the weather try the El Tiempo and AMET websites as well as their smartphone apps.
What’s the exchange rate and where should I exchange?
The rate you’ll get tends to be around two cents lower than whatever the international market rate is. The market rate isn’t variant on location, so you’ll get more or less the same whether you exchange in the UK before your visit or when you arrive on the island. Please click here to see our full article for more details.
Who do you recommend for car hire?
Car hire is often great value on the island, pre-booking for airport pick-up and airport drop-off is the best way. Beware booking your car hire with an airline or distant travel agent! Our recommendations are; Auto Reisen, Plus Car, Cabrera Medina, Lanzarote Information and Omnicars. These companies all offer an all-in price. Please click here for our full article for more details on driving in Lanzarote.
Who do you recommend for airport transfers?
For airport transfers we recommend First Minute. You can pre-book online.
How far is the villa from the airport?
Playa Blanca, where all our villas are located, is around a 30-40 minute drive from Lanzarote Airport.
Where is the supermarket?
The biggest and generally the cheapest supermarket, best for your ”big shop”, in Playa Blanca is the Super Dino with the underground car park located in the town centre. Click here for Google Maps link. There are plenty of other Hiper Dino and Spar mini supermarkets dotted around the town centre and high street. If you’re willing to drive, you’ll find cheaper supermarkets in Playa Honda, for example the Mercadona supermarket, and there’s also a Lidl at Puerto del Carmen.
For your favourite British products there is a British supermarket in Playa Blanca called Overseas, click here for a Google Maps link.
Where and when is the market in Playa Blanca?
The market is located at Marina Rubicon and takes place every Wednesday and Saturday (09:30 to 13:30). Many of the stalls sell craft-style homemade products.
What allowance of duty free can I take back to the UK?
The Canary Islands are VAT free which means cigarettes and alcohol are very cheap. But it does mean there are limits on what you can take back to the UK. Click here for the exact allowances.
Can I climb the mountain in Playa Blanca?
You don’t have to be a professional or experienced, just a good walker to climb, provided you use the main path (other parts can be very steep!). Make sure you have a hat, sun cream and a bottle of water. Click here for the full details.